Conflict Resolution

Course Overview

Conflict can have a huge impact on productivity, morale, teamwork and meeting customer needs.

This course is designed to provide participants with the necessary insights and skills to identify, manage and resolve conflict effectively.

The following content is covered in this 1 day program, with the majority of training delivered in a very interactive and practical mode:

• What is conflict?
• Define the characteristics of conflict
• When is conflict positive?
• Strategies to manage conflict
• The importance of interpersonal behaviours when dealing with conflict
• Identify your preferred style of dealing with conflict
• Negotiation and assertiveness techniques
• How cultural issues can affect a conflict situation
• How to create win-win solutions

Participants have the opportunity to complete assessment tasks for the Nationally Recognised Training unit:

SRXGRO002A Deal With Conflict.

Participants successfully completing these tasks will receive a Statement of Attainment.

 

 

Related Downloads

• 2012_Conflict Resolution_v3.pdf (PDF, 190.92 KB)